Proclaim Voip

VoIP (Voice over Internet Protocol) is a modern phone technology that lets you make calls over the internet instead of using traditional analog landlines. It converts your voice into digital packets and transmits them over your network, just like email or video streaming.

VoIP provides the flexibility and reliability that modern businesses need—especially for remote or multi-site teams. Unlike analog systems that are restricted by physical location and outdated infrastructure, VoIP adapts to how and where you work.

With VoIP, you're not just making phone calls—you're unlocking a full suite of unified communication tools designed to save time, reduce costs, and scale effortlessly.

Proclaim VOIP Albuquerque, Santa Fe New Mexico

Why Proclaim?

Proclaim delivers cloud-hosted PBX, SIP trunking, e‑Fax, AI Voice Agent, and unified communications with 99.999% uptime, powered by triple geo-redundant cloud architecture. Dedicated USA-based support ensures reliability and fast response

Unique Features You Won’t Find Everywhere

AI Voice Agent: Offer 24/7 intelligent answering and conversational self-service
Browser-based WebRTC Calling: No software installs required — make/receive calls from any browser
e‑Fax & Secure Fax-to-Email: HIPAA‑compliant option for healthcare and legal clients
Comprehensive Call Center Tools: Call recording, supervisor dashboards, call statistics, and advanced routing included in premium packages

Enterprise-Grade Reliability & Support

Operational since 2005, the platform is built for scale and stability
Trusted by government, healthcare, education, and other regulated industries
USA-based technical support and account management teams ensure personalized service

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Key Differences: VoIP vs. Analog

Feature	VoIP	Analog (POTS)
Connection	Internet (broadband, fiber, etc.)	Copper phone lines (PSTN)
Call Quality	High-definition audio (HD Voice)	Basic audio quality
Scalability	Easily add users/devices remotely	Requires physical wiring and phone jacks
Mobility	Use from desktop, mobile app, or browser anywhere	Fixed to physical location
Features	Voicemail-to-email, call recording, video, AI agents	Voicemail, caller ID (limited)
Costs	Lower monthly costs and no hardware dependency	Higher costs with per-line charges
Maintenance	Cloud-managed, minimal IT burden	On-site wiring and manual troubleshooting

Starter

Starter package that includes 50 features, voicemail to email, browser calling, desk phone or mobile app.

Desk Phone, Browser, Mobile App
50+ Calling Features
Unlimited Long Distance
Dedicated Account Manager

Pro

Intermediate package that includes everything from the starter package, plus: call recording, voicemail transcription, sms, and advanced alerts.

Everything in Starter
Call Recording
Voicemail Transcription
SMS, MMS Messaging
Advanced Alerting Options

Enterprise

Advanced Call Center/ Contact Center Package that includes all features from the starter package and intermediate package plus: Call Center Agent features, Supervisor features, call statistics, and advanced routing capabilities.

Everything in Starter/Pro
Call Center Agent
Call Center Supervisor
Call Statistics
Advanced Routing

What is VOIP?